Terms of Use

Import

www.eblueathleticinternationalnetwork.com is the website of the e-commerce store selling products and services, of the company «eBlue International Network FZ LLC» hereinafter referred to as the “Company” based in Ras Al-Khaimah, United Arab Emirates. Before browsing our website and making any transaction, we invite you to consult the terms and conditions listed here and apply them to browsing and using our online store. Eblue International Network reserves the right to unilaterally modify the General Terms and undertakes to inform users of any modifications and any changes, through the website of this online store, displaying a relevant indication of the effective date of each version of the terms at the beginning of the text. It is clarified that the change to General Terms does not affect orders that you have already placed based on the procedure described in General Terms as in force at the time of the order. These terms and conditions contain the rules and restrictions that govern your use of applications, products and services. Every user who enters and transacts or makes use of the services of the online store (hereinafter referred to as “visitor” or “user” or “customer”) is deemed to consent to and unconditionally accept the following terms set out here as well as the terms and conditions and liability regulations included in the sections entitled “Privacy Policy”, “Cookies”, “Payment Methods” and “Returns Policy”. If a user does not agree with these terms, procedures and policies, then he must, at his own risk, refrain from visiting and using the website as well as from any transaction or use of the online store services.

Information and Products Provided

The Company takes all reasonable steps to ensure the completeness and validity of the information provided on the website www.eblueathleticinternationalnetwork.com, regarding the absence of a legal defect in the items available on the website and the related services. The Company is not responsible for statements (promotional actions or descriptions) of third parties regarding the products, for product characteristics of which it is not aware and could not reasonably have been aware, or if at the time of the order a statement regarding the characteristics of the product has changed in the same or similar way as that which had been made and if the buyer’s decision could not have been influenced by the statement/announcement/disclosure of characteristics with the specific content. Finally, the Company is not responsible for obvious technical or typographical errors that have arisen unintentionally or due to any interruptions in the operation of the website due to force majeure and if the buyer’s decision could not have been influenced by the statement/announcement/disclosure of characteristics with the specific content.

Responsibility

The Company, in the context of its transactions from the online store, makes every effort in good faith to ensure the proper execution of transactions. The Company declares that it is not responsible and is not liable for any damage or loss resulting from the cancellation of orders based on the terms of use and operation of the online store, as well as from their non-execution or delay in execution, for any reason. The Company ensures the continuous and timely updating of the availability of the products and services of the online store. It declares in advance that due to the necessary time required to update the system, as well as due to occasional errors of omission, it is possible that the indication of the availability of a product/service may not be, through no fault of its own and despite its efforts, accurate at the time a customer checks a product/service or attempts to place an order. Each visitor or customer acknowledges and accepts the above assumptions and only under these conditions does he proceed with an order or transaction. For these reasons, the Company does not guarantee the absence of error or failure in the indication of the availability of products/services as displayed in the online store, but is committed, in the context of good faith, in the event that an order is submitted and the availability indication is for any reason inaccurate for the above reasons or changes, to inform the interested customer accordingly by suggesting alternative solutions. The online store provides its content regarding products and services (e.g. information, names, photographs, illustrations), “exactly as they are”, as received from the suppliers. Also, the Company is not responsible for any technical problems that may occur to users when they attempt to access the website and during it are related to the operation or compatibility of their own infrastructure with the use of the website.

Intellectual Property Rights

The website www.eblueathleticinternationalnetwork.com is the official website of eBlue International Network. The layout of this website, as well as all the content of the website, posted by the Company, including images, graphics, photographs, designs, texts, services provided and products, constitute the intellectual property of the Company. The names/brand names/distinctive titles, trademarks, images, logos and distinctive features, whether registered or not, as well as the relevant rights thereto and which represent the Company and/or its online store and/or third parties for which it has obtained a license to use for its own exclusive needs, as well as their products or services, belong exclusively to the Company and/or third parties and are protected by the European Union, UAE and International laws on trademarks, intellectual (industrial and intellectual) property and unfair competition. Reproduction, republication, uploading, communication, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.

In any case, the appearance, display, access and use of the website www.eblueathleticinternationalnetwork.com should not in any way be construed as a transfer or assignment and/or granting of a license or right of use to any visitor or user of the website in relation to the Company’s intellectual property rights. Users of the website accept that the distribution, publication, modification, translation, adaptation, rental, sale, assignment, presentation, licensing, sublicensing, reverse engineering of the website and/or any of its content is not permitted. Furthermore, users are not permitted to use the trademarks and/or distinctive features of the Company in any way that discredits the said trademarks and their associated goodwill. In the event that a user of the website believes that the content of this website infringes in any way his rights and/or any rights of third parties, there is the possibility of sending an email to the address eblueinternationalnetwork@gmail.com, where the content that is considered illegal should be identified, as well as the reasons that substantiate the violation, so that these allegations can be further examined and any illegal content can be removed from the website in a timely manner.

User Obligations

Users of the website www.eblueathleticinternationalnetwork.com agree that they will not use the Company’s online store to send, publish, email or otherwise transmit any content that is unlawful, harmful, threatening, offensive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise discriminatory, may cause harm to minors in any way, may not be posted, copied or otherwise communicated in accordance with the law (such as confidential information or information covered by a confidentiality obligation), violates any patent, trademark, copyright or other related rights and/or intellectual property rights (registered or unregistered) of third parties in general, contains software viruses or any other codes, files or programs designed to interrupt, cause damage, destruction or obstruction of the operation of any software or computer hardware, intentionally or unintentionally violates EU, UAE and International legislation and its provisions, may harass third parties in any way and any content, especially software used to collect or store users’ personal data.

Force Majeure

The Company declares that in the fulfillment of all the commitments it undertakes based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to force majeure conditions or when the delay is due to an event beyond the Company’s business control, such as, for example, earthquakes, extreme weather events, pandemics, strikes, riots, decisions of competent Authorities that limit the activity of entities and services involved in the execution of orders and sales, cancellation of an order execution by the Company’s wholesaler-supplier through no fault of the Company, etc. The Company will make every effort to better serve customers but bears no responsibility for delays or temporary inability to fulfill its obligations due to the above causes.

Personal Data T

The Company is the data controller and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation on the Protection of Personal Data (679/2016), the UAE’s Personal Data Protection Law (45/2021), as well as with the provisions of nationals and international law regarding the protection of the rights and freedoms of individuals with regard to the processing of personal data, as applicable. The Company uses the data of visitors (Name, Surname, email address, contact telephone number, etc.), if they have been registered through the website’s contact form to communicate with them, to subscribe to the newsletter to receive offers and newsletters, to purchase products or services and finally using cookies. The data of users and transactions are considered confidential. Users, when providing their data in the context of their transactions as well as with this, will be informed by the Company, will consent and accept the upcoming processing of these personal data, for the needs of smooth and easy transaction between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the employees and agents of the company in the context of the processing of the contract being drawn up. Also, with this, the existence of the right to information and transparency, access, deletion, correction, restriction of processing, objection, purpose limitation, portability and non-automated individual decision-making, including profiling. It is confirmed that only authorized employees have access to transaction information and only, when necessary, e.g. for the processing of orders. Otherwise, the Company undertakes not to disclose the details of customers and their transactions, unless it has written authorization from them, or this is imposed by a court decision or decision of another public authority. The personal data declared in the online store is used exclusively by it or its cooperating companies, for the purpose of supporting, promoting and executing the transactional relationship, promoting goods and informing customers. For more information regarding the method and purpose of processing personal data, please consult the Privacy Policy.

Transaction Confidentiality

Maintaining confidentiality is self-evident. The same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user/visitor to the Company is confidential and the Company has taken all necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:

Only authorized employees have access to your transaction information and only, when necessary, e.g. to process your requests.
The Company does not disclose the details of customers and their transactions, unless it has written authorization from them or if this is required by a court decision or a decision by another public authority.
If the Company uses third parties to support its systems, it ensures the protection of personal data and confidentiality.
For your own safety, you should treat all information provided through the service as confidential and private and not disclose it to third parties.

Links to another website

The links included in the online store leads the user to go from it (online store) to websites of third-party providers, businesses, etc. These linked websites are not under the control of the Company, and the Company bears no responsibility for the contents of any such website or any link included in a linked website, or any changes or updates to such websites. The Company is not responsible for internet broadcasts or for any form of transmission received from any linked website. The Company provides these links in its online store only to facilitate the use of the online store, but their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the Company approves or accepts their content.

Pricing Policy

The online store may change the prices of the products at any time without prior notice to the customer (except in cases where it is committed to a specific product/service pricing for a certain period of time, such as in an offer advertised for a specific period of time without the term “while supplies last”, etc.). Placing a product in the online store user’s “basket” indicates the customer’s interest in the specific product only and does not constitute an order or purchase of the item. Therefore, the price of a product/service is likely to change freely even if the product or service has been placed in the user/customer’s basket. The price is finalized upon acceptance (and not simply upon receipt) of the order by the Company.

Order

If the user of the online store wishes to submit an order, he must first follow the user registration process on the website, so that he can then be recognized and identified by the website, for security reasons for his transactions in the future. Once the customer has collected the products he wants in his “basket”, he has the option to submit the order through his “basket” in which he includes the products and services he wants to purchase. The order is not binding on the company before it confirms its acceptance as below. Before submitting the order, the customer is informed of the following as terms of sale and the customer, before submitting his order, declares by marking the indication “I have read and accept the Terms of Use” that he has expressly taken note of and accepts the following information that is disclosed through his order, namely:

The characteristics of the goods and services ordered as described on the pages of the store visited and resulting from the use of the relevant links in his online order, which he must use to check each relevant characteristic, before transmitting the order so as not to have any doubt about the characteristics and properties of the ordered products and services. The customer’s failure to be adequately informed does not burden the company in any way but is his sole responsibility.
The total price of the goods or services of the order, including VAT or any other fees calculated accordingly, as reflected in the order and all additional shipping, delivery or postal charges (also calculated in the body of the order) and any other expenses. When these charges cannot be reasonably calculated in advance, the fact that such additional charges may be required is also disclosed in the body of the order and the customer must be aware of it before transmission. The prices on the presentation page of each product in the online store do not include shipping costs, which are then calculated on the order page based on the relevant charging rules of the relevant chapter of these terms below. In the event that shipping costs cannot reasonably be calculated in advance due to the particularity of the delivery location, the reservation for additional shipping costs is stated in the text of the order and these are calculated and communicated to the customer and his acceptance is requested, until the final acceptance of the order by the Company.
The payment, delivery, performance arrangements, the period within which the Company undertakes to deliver the goods or provide the services and, where applicable, the policy applied by the Company for dealing with complaints or the conditions, exceptions, the period and procedures for exercising the right of withdrawal.
That the customer will be charged with the cost of returning the goods in the event of withdrawal and in the event that the consumer exercises the right of withdrawal after having used the product/service, and the Company accepts the withdrawal by way of derogation, he will have to pay a reasonable part of their value to the Company.
Where no right of withdrawal is provided under the Law, information that the consumer will not have a right of withdrawal or, where applicable, the circumstances under which the consumer loses his right of withdrawal.
That the submission of the order to the Company gives rise to the obligation to pay the price of the ordered products/services.
Whether there are any delivery restrictions and which payment methods are accepted.
Where applicable, the purpose of processing, the recipients or categories of recipients of the customer’s personal data, as well as the existence of the right of access and objection.
Where applicable, the possibility of electronic dispute resolution, as well as the possibility of resorting to an out-of-court complaints and redress mechanism to which the Company is subject, as well as the methods of accessing it.

Order Confirmation

Each order of the user/customer is always followed by an automated e-mail message from the Company, which includes confirmation of receipt of the order and repeats its content, as sent by the user/customer. This e-mail from the Company is only confirmation that the order has been received with the content indicated and in no case constitutes acceptance of the order or agreement on terms of sale. No modification or revision of the order is accepted unless it is recorded in writing and sent by the customer/ user and received by the Company.

Order Cancellation

The cancellation of the order by the customer due to late payment is accepted only if the item has not yet been invoiced and sent for shipment by the Company. The cancellation is made by sending an electronic message (email) to the Company on behalf of the customer. The customer must state the exact details of his order. The cancellation does not occur if the relevant confirmation is not sent by the Company by electronic mail to the customer. If the customer, prior to his cancellation declaration, has paid the value of his approved order and the Company has already received it, then the Company must, within a period of fourteen (14) calendar days, return the received value to the customer in the same way that he expedited its payment. In case the purchase was paid by bank deposit, the deadline begins from the time the user/customer declares the cancellation and at the same time will notify the Company in writing of the IBAN of the bank account and the competent bank, where he/she is the beneficiary/co-beneficiary, and to which account he/she wishes the refunded price to be deposited. In this case, the Company is considered to have lawfully fulfilled its obligations by declaring cancellation to the cooperating bank (and the refund of any price received if it has already been paid to it by the time of cancellation). The Company states that it has absolutely no authority or responsibility regarding the manner in which the amount is reversed in the customer’s account by the bank that has issued his card and these issues are regulated exclusively by the card-issuing bank based on its policy and the contract that connects it with the customer.

The Company reserves the right to cancel an order if the following conditions are cumulatively met:

1. There are reasons that prevent the order from being processed and which are beyond the Company's control.
2. It is not possible to contact the customer based on the information he has provided when placing his order, for the customer to provide the necessary clarifications for the routing of the order. Cases in which, among others, it is considered that the routing of the order is impossible are the following:
The payment is pending or cannot be executed based on the payment method selected by the customer (e.g. payment by deposit to the company's bank account has not been completed).
The address provided by the customer is incomplete or incorrect.
The order is accompanied by customer comments, which are either impossible to implement, or require modification by the customer to be implemented.
The customer has entered a postal code in his order that does not correspond to the declared address, resulting in incorrect calculation of shipping costs during the order registration stage on the company's website and additional charges arising.

Right of Withdrawal

If you are a consumer, you can return a product and we will reimburse you for the price if you notify us in writing via the withdrawal form within 14 calendar days of receipt of the product by you or a third party you indicate. In case you order a batch of products, the deadline starts when you receive the last product of the batch or upon completion of the last service in the case of periodic services. By exercising the withdrawal, you are obliged to return the product to us in its original excellent condition (as new) in which it was delivered to you or to provide us with clear and incontrovertible evidence that you have sent it safely within 14 calendar days of exercising the right of withdrawal by you.

Except in the case where the product can be returned by regular mail or courier, the return cost is borne by you. Under these conditions, within 14 calendar days, we are obliged to refund any amount you have paid to us using the payment method you have chosen to pay us the price. In case you have paid by payment card, we proceed with the instructions to the card issuer when the product is returned to us and we are not responsible for any delays in crediting the price to you that are not due to us. The consumer is liable for any reduction in the value of the goods only as a result of handling the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. We are not liable and will not compensate the consumer nor will the withdrawal be effective if damage has been caused to the goods through the fault of the consumer or in the event of use that exceeds what is necessary to establish nature, characteristics and functioning of the goods. In any case, the products you wish to return must be accompanied by the necessary legal documents and proof of receipt.
To exercise the right of withdrawal in the event of a product purchase made as part of a promotional
action, whether it is a package offer (e.g. a set of products) or an additional gift, you are obliged to return the entire package or any additional gift you have received with your order. If you do not return all the products you have received, the Company reserves the right to deduct their value from the refunded price.
In the event of withdrawal from a purchase made as part of a promotional action accompanied by a
coupon or gift certificate for a future purchase, you must not proceed with the redemption if you intend to exercise the right of withdrawal. In this case, you must return the coupon or gift certificate with your order. If the coupon or gift certificate has already been redeemed at the time of withdrawal, the total value of the refunded price will be adjusted proportionally, after deducting the value of the coupon or gift certificate used.

Dispute Resolution

The Company places particular emphasis on customer service and resolving any problems they may have with their transactions with us. In the event that any dispute arises from the transaction between us for the resolution of which, you will have sent us a relevant written request via the contact form of the online store, but we are unable to reach a common agreement between us, you have the option of contacting the International Ombudsman Institute – IOI. On this platform you can submit a request for the resolution of the dispute, in which case our company may subsequently be summoned by the competent Authority. In any case of non-conciliatory resolution of the dispute through the IOI platform, the civil courts are competent.

Stay Connected

By subscribing you accept our Privacy Policy